Contact Us
This page explains how to contact Betting Not On Gamstop, what we can help with, and what we can't. We are an independent information site. We are not a bookmaker, we don't hold customer accounts, and we can't act on your behalf with any betting operator.
If you came here with a problem on a betting site, the quickest route is usually the operator's own complaints process, set out below.
What you can contact us about
- Corrections: a bonus, payment method, limit or other detail on our pages that looks out of date or wrong.
- Feedback: something confusing, missing or unhelpful in a guide or comparison.
- Suggestions: topics you'd like explained, such as wagering requirements, withdrawal checks or odds formats.
- Questions about the site: how we are funded, how we choose what to feature, or how our pages are updated.
What we can't help with
We can't release a withheld withdrawal, reopen a closed account, change a bet settlement or lift a restriction. Only the operator can do those things. We also can't confirm whether a particular account or payment will be approved.
How to get in touch
Use the contact route shown on this page by the site's template, such as a form or email address, if one is displayed. We don't publish a phone number or live chat, and we never ask for your password, card details or account login. If a message claiming to be from us asks for these, ignore it.
When you write, it helps to include:
- The page address or title you are referring to.
- The specific statement you are questioning.
- Where you saw something different, such as the operator's own terms, with the date you looked.
- Your preferred reply address.
Please leave out account numbers, ID documents and bank details. We aim to review corrections against the operator's published terms. We can't promise a reply time, and not every suggestion will lead to a change.
If you have a problem with a betting site
Work through these steps in order:
- Gather your evidence. Keep screenshots of the offer, the terms at the time, your transaction history and any messages.
- Contact the operator's customer support. State the issue plainly, give your account details and ask for a written response.
- Use the formal complaints procedure. Reputable bookmakers publish one, usually in their terms. Check how long they say they will take.
- Check who regulates the operator. Look for the licence details in the site footer and verify them on the issuing regulator's own register.
This matters because protection differs. Operators licensed by the UK Gambling Commission must offer an escalation route, often through an approved alternative dispute resolution service. Many sites not on GamStop hold overseas licences instead, and the routes open to you may be narrower or slower. Withdrawal delays are often linked to identity or source-of-funds checks, so it's worth reading the verification section of the terms before you raise a dispute.
Our pages describe offers as advertised. They may change at any time, and we date our checks, so always confirm current terms with the operator. Our Terms and Conditions explain how you may use this site.
Support if gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, please speak to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and it also offers online chat. GAMSTOP lets you self-exclude from UK-licensed operators. Deposit limits, loss limits and gambling blocking software can also help. Our Responsible Gambling page covers these tools in more detail.
Gambling is for adults aged 18 and over. It should never be treated as income or a way to solve money problems.
More about us
To see who runs the site and how we assess operators, read About Us. If you are comparing casino-style sites rather than sports betting, see our guide to non GamStop casinos. We may earn commission if you use some links on this site. Commission does not decide how operators are ranked or described.